CAKE

TAKA...the name of the cake house with a lot of branches all over in Kuching.

The catalogue of the cakes is ambiguous.

Case #1, I went to buy a tiramisu cake. When browsing through the catalogue, I read that with my 2 BIG eyes: 1/2kg RM25, 1 kg RM50.

So it is fair, right? Double the price, double the size.

I make a order on the 1kg tiramisu cake. The TAKA girl issued the bill and put down RM60 on it. Though my bf's eyes are smaller, he pointed at the price and asked the girl why the price is different from the catalogue. And so the girl said: "Oh, price has been adjusted already." Oklo, price increase everywhere since the price for petrol has been increased.

My advice to TAKA, print a new catalogue la! Or tell me when I read through ur catalogue instead of putting down the price on to the bill without telling me first. To be polite or honest, whatever, you should let your customer know the price.

But anyway, I forgive them because the tiramisu cake is yummy!

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Case #2, my bf's sis and her bf went to another branch. They intended to order a square-shaped fruit cake. It appears in their catalogue (i think different branch has different catalogue or album, not too sure about this) that the photo of a nice square-shaped, 1.5kg fruit cake. Somewhere in the catalogue written: FC Fruit Cake RM58. So, if anyone not an idiot will think that the fruit cake as shown in the photo costs RM58. But the TAKA girl put it as 1kg and RM58 on the bill. Then my bf's sis asked why it is not 1.5kg? Then TAKA girl said it is RM58, the catalogue is not updated. Fine!

Later, my bf's sis received a call from TAKA and told her the square-shaped fruit cake can only be done when the cake is 1.5kg. So my bf's sis said nevermind lo. Just take the round shape then. TAKA also told her that the decoration of the cake will be different (I think it is without pudding or dunno what on top).

SO when she took back the cake, it is just any normal fruit cake which is supposed to be costed at RM45-50. And the cake is not soft at all, it is dry! I tasted this! It is not a cake that should be produced by a CAKE house. It is more like a done by a beginner. I mean if you named yourself CAKE house, please show some respect to yourself. Quality control is very important for any type of business.

After all, my bf's sis is very disappointed with the cake. She is a cake lover. She even dreams about cake.

Little story on cake: My bf's sis and I agreed to give away the BEST Fruit Cake award to May Flower. The price of the cake there is fair which is RM48 or 50, cant really remember. She just want to give a chance for other cake house, and it turns out to be like that. So, this is a very bad reputation for TAKA. For her, she might want to give it another try after few months to see whether there is any improvement if there is no unpleasant moment with the cake house.

BTW, the 2 cases just happened within this month.

So, cake houses out there please update your catalogue accordingly. Catalogue might not be important if the quality is there like what happened in case #1. But you will know the importance of the catalogue when case #2 occured.